If you must return a product because it is defective, please contact a customer service representative for a return authorization. All returns will be charged a 15% restocking fee. Please, double check all garments before you print them. We cannot accept goods that were mis-shipped or improperly packaged by the factory or us once they are printed. If we are drop-shipping goods for you to a contract decorator, you must give them specific instructions on the goods they are supposed to be receiving.